Privacy Policy

This policy explains how Twist Web Studio collects, uses, and protects information when you visit twistwebstudio.com, use our contact form, sign up for our newsletter, use the website chat widget, or make a payment.

By using the site, you agree to the terms of this policy. If you do not agree, please do not use the site.

Contact form submissions: name, email address, phone number, organization, budget range, current website, and project details.

Newsletter signups: email address and selected topic preferences.

Chat messages: the content you send through the website chat widget, plus any email address you provide if you request a follow-up.

Usage data: pages visited, time on site, and interactions, collected through Google Analytics using cookies and similar technologies.

Payment information: we do not store credit card details. Stripe handles payment processing according to its own privacy and security practices.

To respond to project inquiries and provide estimates.

To send newsletters and blog updates you signed up for.

To operate and improve the website chat experience.

To understand how visitors use the site so we can improve it.

To process payments for services.

To comply with legal obligations or protect our rights.

We do not sell your personal information.

We share data only with service providers needed to run the site and our business: Lovable Cloud and Supabase for database hosting, Stripe for payments, Mailgun for email delivery, and Google for analytics.

We may disclose information if required by law or to protect our rights, property, or safety.

We use Google Analytics to understand site usage. You can disable cookies through your browser settings or use a browser extension to block analytics.

The accessibility widget stores your preferences in your browser's local storage so your choices persist between visits.

We keep contact form submissions and chat histories for as long as needed to respond to inquiries and manage ongoing projects.

Newsletter subscriber information is kept until you unsubscribe or request deletion.

Analytics data is retained according to Google's policies.

You can unsubscribe from newsletters at any time using the link in each email.

You can request a copy of, correction to, or deletion of your personal information by emailing info@twistwebstudio.com.

You can disable cookies and local storage through your browser settings, though some site features may not work as intended.

We use industry-standard measures to protect information, including encrypted connections (HTTPS), row-level security on our database, and access controls for administrative accounts.

No method of transmission or storage is completely secure. We work to use commercially reasonable safeguards.

The site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

We may update this policy from time to time. The updated version will be posted on this page with a revised effective date.

If you have questions about this privacy policy or your personal information, email info@twistwebstudio.com.